ArcaMax

A few weeks after Dennis Drake returns his Dollar rental car in Albuquerque, New Mexico, the company bills him an extra $1,858. The company claims that he kept the vehicle. Can a paper trail fix this bill?

Q: My wife and I recently reserved a Jeep Compass from Dollar to be picked up in Phoenix and returned at Albuquerque International Sunport...Read more

Aaron McIntosh thought he was following the rules of the Avis-Uber partner program until his bank flagged the rental company's billing as fraud. By the time he was able to explain the situation, Avis had repossessed the car and banned him for life. Can a consumer advocate get this driver back on the road?

Q: I was renting a car through the ...Read more

Christine Grosart's car rental through Booking.com turns into a financial headache when Avis charges her extra by mistake. The company admits its mistake but only sends her a partial refund. Is the money gone forever?

Q: I booked a car in Spain through Booking.com for a rental with Avis. Everything seemed fine until I had a family emergency ...Read more